Question 1

Can I customize the summary templates in TicNote?

Accepted Answer

Yes, you can easily create your own custom templates. We provide tutorials to help you set them up quickly. Additionally, TicNote comes with over 100 default templates tailored for various industries right out of the box, including summaries for sales calls.

Question 2

How long can TicNote record continuously?

Accepted Answer

It supports up to 5 hours of continuous recording per session, though the exact duration may vary depending on the specific TicNote device model you choose.

Question 3

How much audio can TicNote store?

Accepted Answer

A single device can store up to thousands of hours of audio, depending on the specific TicNote model. You don't have to worry about running out of storage—once your recordings are synced to the app, you can delete them from the device to free up space for more recordings.

Question 4

Can I take photos and make notes during a meeting?

Accepted Answer

Yes. You can use your phone to take photos, highlight moments, and jot down notes while recording. All your manual records will be perfectly synced and integrated into the final transcript results.

Question 5

Is there a trial available?

Accepted Answer

Absolutely. Once you purchase the hardware, you automatically get access to the Plus plan to try out the features for free. If you need more advanced capabilities later, you can always upgrade to our Pro or Business plans.

Question 6

Can TicNote sync my call records into my CRM?

Accepted Answer

Yes. You can use TicNote's skill agents to one-click turn a call recording into clean CRM-ready notes, or query your past calls to fill in next steps and deal stages. You can also add your own API key in TicNote to route summaries into the tools your team already uses. The recap lands structured and organized — just drop it in.

Question 7

Does TicNote capture both sides of a phone call?

Accepted Answer

Yes. In call mode, the device picks up two-way audio so both the client's voice and yours are captured clearly. That's what lets TicNote attribute every speaker and build a full, accurate transcript of the whole conversation.

TicNote takes the notes. You close the deal.

TicNote takes the notes. You close the deal.